shipping & returns.
Effective Date: January 11, 2025
At J’s Wearable Canvas, we are committed to ensuring your order is delivered in a timely and efficient manner. Below are the details of our shipping policies.
Shipping Options and Costs
We offer the following flat rate shipping options:
Standard Shipping: 5-7 Days – $8.00
Expedited Shipping: 3-5 Days – $12.00
Free Shipping: Available for orders over $250.
Shipping costs are calculated at checkout based on the selected shipping method, destination, and order weight.
Order Processing Times
Orders are typically processed within 1-2 business days of receipt.
Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times
Delivery times vary based on the shipping method selected and your location. Please note that delivery times are estimates and not guaranteed, as delays may occur due to unforeseen circumstances (e.g., weather, carrier delays).
International Shipping
We currently do not ship internationally.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at info@jswearablecanvas.com within 7 days of delivery, and we will work with you to resolve the issue.
Returns Policy
Effective Date: January 11, 2025
We want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy ensures a hassle-free process.
Eligibility for Returns
Items must be returned within 30 days of delivery.
Products must be in their original condition, unworn, unwashed, and with all tags attached.
Custom or personalized items are not eligible for return unless defective or damaged.
Return Process
Contact Us: Email us at info@jswearablecanvas.com with your order number and reason for the return.
Approval: Once your return is approved, we will provide you with return instructions.
Ship the Item: Pack the item securely and send it back to the address provided. Please include a copy of your receipt or order confirmation.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.
Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to post the refund.
Exchanges
If you would like to exchange an item, please contact us at info@jswearablecanvas.com to arrange the exchange. Exchanges are subject to stock availability.
Non-Returnable Items
The following items are non-returnable:
Custom or personalized products.
Items marked as final sale.
If you have any questions or concerns about our shipping or returns policies, please contact us at:
J’s Wearable Canvas
info@jswearablecanvas.com
(269) 615-3047